Last Updated: May 28, 2026
Welcome to Rizaura.
Your privacy is important to us. This Privacy Policy explains how Rizaura collects, uses, stores, and protects your information when you visit our website or place an order with us.
We are committed to maintaining a secure, transparent, and trustworthy shopping experience for all customers.
1. About Rizaura
Rizaura is an India-based online store specializing in customized, personalized, lifestyle, gifting, home décor, desk décor, room décor, and collectible-inspired products.
Many of our products are created or customized based on customer preferences and made-to-order requirements.
Business Name: Rizaura
Country of Operation: India
Support Email: hello@rizaura.com
Phone Number: +91 9798 454 691
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
2. Information We Collect
When you use our website, we may collect information necessary to process orders, improve services, and provide customer support.
Personal Information
We may collect:
Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Order Information
We may collect:
Product Details
Order History
Transaction Information
Payment Status
Shipping Preferences
Technical Information
We may automatically collect:
IP Address
Browser Type
Device Information
Website Activity
Cookies and Usage Data
This information helps us improve website performance and customer experience.
3. How We Use Your Information
We use customer information for:
Processing and fulfilling orders
Shipping and delivery updates
Customer support and communication
Fraud prevention and security
Website performance improvement
Order verification
Legal and compliance requirements
We may occasionally send promotional offers, product updates, or important announcements. Customers can unsubscribe from marketing communications at any time.
4. Payment Security
All payments on Rizaura are processed through secure third-party payment gateways.
We do not store complete debit card details, credit card details, banking passwords, UPI PINs, or other sensitive payment credentials on our servers.
Reasonable security measures are implemented to help protect customer transactions and personal information.
5. Cookies & Tracking Technologies
Rizaura uses cookies and similar technologies to:
Improve browsing experience
Remember customer preferences
Enable cart and checkout functionality
Analyze website traffic and performance
Improve website usability
Users may disable cookies through browser settings; however, some website features may not function properly if cookies are disabled.
6. Sharing of Information
We do not sell, rent, or trade customer information.
Customer data may only be shared with trusted third-party service providers involved in:
Payment processing
Shipping and courier services
Website analytics
Fraud prevention
Customer support
Legal compliance
These providers are expected to handle customer information securely and responsibly.
7. Data Protection & Security
We take appropriate security measures to help protect customer information from:
Unauthorized access
Data misuse
Alteration
Disclosure
Loss or destruction
While we strive to maintain secure systems, no online platform or internet transmission can guarantee complete security.
8. Third-Party Links
Our website may contain links to external websites, platforms, or services.
Rizaura is not responsible for the privacy practices, content, or policies of third-party websites.
Customers are encouraged to review the privacy policies of external websites before sharing personal information.
9. Children’s Privacy
Rizaura does not knowingly collect personal information from children under the age of 13.
If we become aware that information from a child has been collected unintentionally, appropriate steps may be taken to remove such information.
10. Customer Rights
Customers may request:
Access to personal information
Correction of inaccurate information
Deletion of personal information where legally permitted
Requests may be submitted using the contact information provided below.
11. Product & Intellectual Property Disclaimer
Rizaura creates and sells customized, personalized, decorative, and collectible-inspired products.
Unless explicitly stated otherwise:
Products are not officially licensed merchandise
Products are not affiliated with movie studios, gaming companies, entertainment franchises, trademark owners, or brand owners
Any references used are descriptive, artistic, or inspirational in nature
All trademarks, logos, and brand names belong to their respective owners
12. Customized Product Notice
Many Rizaura products are customized or made according to customer preferences.
Due to the personalized production process:
Slight variations in finish may occur
Product colors may appear different depending on screen settings and lighting conditions
Handmade or customized elements may vary slightly between products
These characteristics are normal and contribute to the uniqueness of each item.
13. Shipping & Delivery Information
Orders are typically processed within 1–5 business days unless otherwise specified on the product page.
Estimated delivery timelines:
Metro Cities: 3–7 business days
Other Locations: 5–10 business days
Tracking details are generally provided once orders are shipped.
Delivery timelines may vary due to:
Holidays
Courier delays
Weather conditions
High order volumes
Regional shipping restrictions
14. Refund & Replacement Information
Customers should contact our support team within 48 hours of delivery regarding:
Damaged products
Incorrect items
Missing items
Eligible issues may qualify for:
Replacement
Store Credit
Refund Review
Customized or personalized products may not be eligible for return unless received damaged, defective, or incorrect.
For complete details, customers should review our Refund & Returns Policy page.
15. Fraud Prevention
Rizaura reserves the right to:
Cancel suspicious orders
Refuse service in fraudulent cases
Reject abusive refund claims
Limit access to promotional offers where misuse is detected
These measures help maintain a safe shopping environment for customers and the business.
16. Policy Updates
Rizaura may update or modify this Privacy Policy at any time without prior notice.
Updated versions become effective immediately upon publication on this page.
Customers are encouraged to review this page periodically for changes.
17. Policy Acceptance
By using the Rizaura website, customers acknowledge that they have read, understood, and agreed to this Privacy Policy.
18. Contact Us
Rizaura
Email: hello@rizaura.com
Phone: +91 9798 454 691
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Registered Address: Urban Homes, Aditya World City, Ghaziabad, Uttar Pradesh 201002, India