Last Updated: May 28, 2026
At Rizaura, we are committed to delivering orders safely, efficiently, and transparently.
Many of our products are customized, personalized, and made to order. Because of this, certain items may require additional processing time before shipment.
This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
Orders are typically processed within 1–5 business days after successful payment confirmation.
Processing times may vary depending on:
Product availability
Customization requirements
Order volume
Holidays or promotional periods
Customized and made-to-order products may require additional preparation time before shipment.
Customers will receive shipment confirmation once the order has been dispatched.
2. Shipping Timeline
Estimated delivery timelines:
Metro Cities: 3–7 business days
Other Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on:
Courier availability
Regional delivery conditions
Weather disruptions
Public holidays
High shipping volume periods
3. Shipping Charges
Shipping charges, if applicable, are displayed during checkout before payment confirmation.
Rizaura may occasionally offer:
Free shipping promotions
Discounted shipping offers
Region-specific shipping options
Shipping availability may vary depending on delivery location.
4. Tracking Information
Customers generally receive tracking details once orders are shipped.
Tracking updates may take some time to appear depending on courier processing systems.
If tracking information remains inactive for an extended period, customers may contact our support team for assistance.
5. Delivery Attempts
Courier partners may attempt delivery multiple times depending on local courier policies.
Customers are requested to ensure:
Correct shipping address
Accurate contact number
Availability during delivery attempts
Failure to receive the package after repeated delivery attempts may result in the shipment being returned.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details during checkout.
Rizaura is not responsible for delays or failed deliveries caused by:
Incorrect address details
Incomplete contact information
Incorrect PIN code submission
Additional shipping charges may apply for reshipping returned orders.
7. Damaged Shipments
If a package arrives visibly damaged, customers are advised to:
Record clear photos/videos immediately
Record an unboxing video whenever possible
Contact our support team within 48 hours of delivery
This helps us coordinate a faster resolution with courier partners.
8. Lost or Delayed Shipments
While we work with trusted courier partners, delivery delays may occasionally occur due to:
Courier disruptions
Weather conditions
Regional restrictions
Operational delays
If an order appears significantly delayed, customers may contact our support team for assistance.
9. Customized Product Notice
Many Rizaura products are individually produced and personalized based on customer requirements.
Due to the custom production process:
Slight texture variations may occur
Minor finishing differences may exist between products
Product colors may appear slightly different depending on lighting and screen settings
These characteristics are normal and part of the customized manufacturing process.
10. Shipping Restrictions
Certain products may have shipping limitations based on:
Regional courier availability
Product size or weight
Delivery restrictions
Rizaura reserves the right to cancel orders that cannot be fulfilled due to shipping limitations.
11. Customer Support
Customers may contact us for:
Shipping updates
Tracking assistance
Delivery concerns
Address correction requests
Order-related inquiries
Support Email: hello@rizaura.com
Phone: +91 9798 454 691
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
12. Policy Updates
Rizaura reserves the right to modify this Shipping Policy at any time without prior notice.
Updated versions become effective immediately upon publication on this page.
13. Policy Acceptance
By placing an order with Rizaura, customers acknowledge that they have read and agreed to this Shipping Policy.
14. Contact Us
Rizaura
Email: hello@rizaura.com
Phone: +91 9798 454 691
Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
Registered Address: Urban Homes, Aditya World City, Ghaziabad, Uttar Pradesh 201002, India